Right of cancellation for private customers

    Right of cancellation

    You have the right to cancel this contract within 3 months without stating any reason.

    The right of cancellation applies for 3 months from the day on which you, or a third-party appointed by you, who is not the carrier, has taken possession of the final product.

    In order to exercise your right of cancellation, you must inform us (SUPERIORE.DE GMBH, Köhlerstr. 22, D 01640 Coswig, E-Mail: widerruf@superiore.de, Tel.  +49 (0) 3523 53368-0, Fax +49 (0) 3523 5336820) by means of clear declaration (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You can use the model cancellation form enclosed for this purpose, however this is not compulsory.

    It is sufficient to send off the communication relating to the exercising of your right of cancellation prior to the expiry of the cancellation period in order to comply with the cancellation period.

    Consequences of cancellation

    If you cancel this contract, we must then refund to you all payments we have received from you, including delivery costs (excluding additional cost resulting from your selection of a different form of delivery than the lowest cost standard-delivery offered by us) immediately and no later than within fourteen days from the date on which your cancellation of the contract was received by us. We shall use the same means of payment for this refund as used by you for the original transaction with us, unless an alternative has been expressly agreed with you; on no account will you be charged as a result of this refund. We are able to withhold repayment until we have received the goods or until you have provided evidence that you have returned the goods, whichever comes first.

    In any event, you are required to send back or hand over the goods to us promptly and no later than within 3 months of the day on which you informed us about the cancellation of the contract. The deadline has been kept if you have dispatched the goods prior to the expiry of the 3-month period.

    You shall only have to pay for any loss in value of the goods if this loss in value is attributable to your handling of the goods, other than that necessary to ascertain the nature, characteristics and functioning of the goods.

    Model cancellation form

    If you wish to cancel the contract, please complete this form and send it back to us.

    • To: SUPERIORE.DE GMBH, Köhlerstr. 22, D 01640 Coswig,
      E-Mail: widerruf@superiore.de, Fax +49 (0) 3523 5336820
    • I / we (*) hereby cancel the contract concluded by me / us (*) for the purchase of the following goods (*) / the performance of the following services (*)
    • Date ordered (*) / date received (*)
    • Name of consumer(s)
    • Address of consumer(s)
    • Signature(s) of consumer(s) (only for paper notification)
    • Date
      (*) delete if not applicable.

    Download model cancellation form

    Obligation to compensate for deterioration in value

    If the customer not able to return the goods received in whole or in part or only in a deteriorated condition, then the customer must compensate in this respect for the deterioration in value. When transferring items, this does not apply if their deterioration has only been caused as a result of their inspection - as may have been the case for example in retail business. The customer can otherwise avoid the obligation to compensate for deterioration in value by not utilising the items as their own property and avoiding anything which may impair their value.