Terms of Shipment

    Dear customers,
    SUPERIORE.DE would like to ensure your purchasing experience is as easy as possible and that you receive the goods ordered quickly, safely and at a good price. We have therefore designed our terms of shipment to be as simple and transparent as possible. After logging in with your email address and password, or following your initial registration, you will then see the relevant current shipping costs shown in your shopping basket. This means you already know whether any shipping costs are incurred as well as the amount prior to making the purchase.

    Shipping within Germany (DE)

    For a value of goods of up to € 119.99, you pay a flat fee for shipment of only € 5.90 including VAT. Shipping costs are incurred for a value of goods of € 120.00 and above. Shipping costs are always quoted including verified packaging, insurance and transport with DHL. The delivery time is 2-3 working days.

    Cart Value Shipping Costs
    up to 119,99 € 5,90 €
    from 120,00 € delivery free

    Shipping to Belgium (BE), the Netherlands (NL) and Austria (AT) 

    We dispatch goods of a value of € 150.00 and above free of shipping costs. The shipping costs for consignments with a value of under € 150.00 can be found in the table below. Shipping costs are always quoted including verified packaging, insurance and transport with DHL. The delivery time is 2-5 working days.

    Cart Value Shipping Costs
    up to 149,99 € 9,90 €
    from 150,00 € delivery free

    Shipping to Denmark (DK), France (FR) and Luxembourg 

    We dispatch goods of a value of € 800.00 and above free of shipping costs. The scaled shipping costs for consignments with a value of under € 800.00 can be found in the table below. Shipping costs are always quoted including verified packaging, insurance and transport with DHL. The delivery time is 3-5 working days.

    Bottles 0.75l Shipping Weight incl. Packaging Shipping Costs
    < 18 btls < 27.00 kg 10,00 €
    19 - 36 btls 27.01 - 54.00 kg 20,00 €
    > 37 btls > 54.01 kg 30,00 €
    from € 800.00 delivery free

    Shipping to England / Northern Ireland (UK) and Italy (IT)

    Shipping costs are always quoted including verified packaging, insurance and transport with DHL. The delivery time is 4-7 working days.

    Bottles 0.75l Shipping Weight incl. Packaging Shipping Costs
    < 18 btls <  27.00 kg 14,00 €
    19 - 36 btls 27.01 - 54.00 kg 28,00 €
    37 - 54 btls 54.01 - 81.00 kg 42,00 €
    > 55 btls > 81,01 kg 56,00 €  

    Shipping to Poland (PL), Czech Rep. (CZ), Finland (FI) and Sweden (SE)

    The scaled shipping costs for the countries referred to can be found in the table below. Shipping costs are always quoted including verified packaging, insurance and transport with DHL. The delivery time is 6-8 working days.

    Bottles 0.75l Shipping Weight incl. Packaging Shipping Costs
    < 6 btls < 9.00 kg 14,00 €
    7 - 12 btls 9.01 - 18.00 kg 16,00 €
    13 - 18 btls 18.01 - 27.00 kg 18,00 €
    19 - 24 btls 27.01 - 36.00 kg 32,00 €
    25 - 36 btls 36.01 - 54.00 kg 36,00 €
    37 - 54 btls 54.01 - 81.00 kg 54,00 €
    55 - 72 btls 81.01 - 108.00 kg 72,00 €
    73 - 90 btls 108.01 - 135.00 kg 90,00 €
    > 91 btls > 135.01 kg 108,00 €

    Shipping to Switzerland (CH) and Liechtenstein (LI)

    The scaled shipping costs for consignments to the countries referred to can be found in the table below. Shipping costs are always quoted including verified packaging, insurance and transport with DHL. The delivery times are 7-10 working days, delays may occur, as required, due to customs processing in Switzerland and Liechtenstein.

    The level of alcohol duty for Switzerland and Liechtenstein can be found here.

    Bottles 0.75l Shipping Weight incl. Packaging Shipping Costs
    < 6 btls < 9.00 kg 22.00 €
    7 - 12 btls 9.01 - 18.00 kg 24.00 €
    13 - 18 btls 18.01 - 27.00 kg 26,00 €
    19 - 24 btls 27.01 - 36.00 kg 48.00 €
    25 - 36 btls 36.01 - 54.00 kg 52.00 €
    37 - 54 btls 54.01 - 81.00 kg 78.00 €
    55 - 72 btls 81.01 - 108.00 kg 104.00 €
    73 - 90 btls 108.01 - 135.00 kg 130.00 €
    > 91 btls > 135.01 kg 156.00 €

    Insurance

    Both domestic and foreign consignments are insured by our logistics partner DHL Express up to a maximum of € 500 per package. Once the value of a package exceeds this level, we increase the insurance for the consignment and are glad to bear the cost of the premium.

    Delivery

    We ship our goods throughout Europe using DHL, a subsidiary of Deutsche Post AG. As the only logistics company operating across Europe, DHL cooperates with the postal service of the respective recipient country. It is therefore possible to deliver from Monday to Saturday to both business and private addresses. However, in those cases where you were not available, you will receive a notification card.

    A redelivery can be arranged with our partner, DHL, for consignments within Germany which were placed at a branch, agency or packing station in your absence. Please note that the second delivery attempt will be made two days at the earliest after you have issued the instruction. Your consignment is kept for 7 working days. A second delivery attempt is only possible within this period and can only be made to the original recipient address. It is not possible to book a desired date for the delivery. Please refer to our shipping confirmation for your consignment number, and have this ready in order to arrange a second delivery. All further information as well as the relevant contact form is available at: www.dhl.de/nochmal-zustellen, the DHL service number is: 0228 / 4333112.

    We refer you to the fact at this point that the procedure referred to above may differ from country to country and in the event of possible deviations the respective delivery conditions of the local DHL partner apply.

    Delivery of spirits

    Please note that due to tax reasons spirits are shipped only in Germany, Switzerland and Liechtenstein.

    Advice of damage

    We will package your order as securely as possible. We use cardboard packaging certified by Deutsche Post AG / DHL for the shipping of bottles. However, if damage should occur, then please refuse acceptance for damage which is immediately visible and arrange for the consignment to be returned to the dispatcher. Please inform us about damaged consignments.

    SUPERIORE.DE.DE GMBH
    Köhlerstr. 22
    D 01640 Coswig

    Email: kontakt@superiore.de
    Fax: +49 (0) 3523 5336820

    In the event that an amendment to these terms of shipment becomes necessary in the future, then the current version will always be available here. If you have questions regarding the terms of shipment, then we would be glad to contact you personally via email.

    Last Update: 24.05.2018