Help & FAQ

    "Italy's best pages" are numerous. At SUPERIORE.de you will find over 2,000 top Italian wines from renowned winegrowers. In addition, a large selection of the finest grappas and original Italian delicatessen specialties. With one click we show you the wine regions of Italy and show you the way to your favourite wine with only five short steps in the ordering process, fast, safe and convenient.

    If you have any questions about our online shop - here on our help pages you will quickly find the right answer. You will receive detailed information on the order process, payment, shipping and data protection. If there is still a question left unanswered: Just send a short e-mail to kontakt@superiore.de and we will be happy to help you. I promise!

    General Information

    A word about the prices: Everything at SUPERIORE.DE is transparent and tax compliant with EU regulations.

    Our prices are inclusive of the German value added tax (VAT) and, if applicable, plus shipping costs. If you change the invoicing country within the EU, the value added tax (VAT) currently levied there applies. Therefore the gross prices can change after input of your invoice address. Any compulsory excise duties (VerbrSt) (only applicable to DK, FI and SE) are shown separately in the shopping basket and lead to an increase in the total purchase price. We will pay the value added tax (VAT) and any excise duty (VerbrSt) to the relevant authorities in your country on your behalf.

    For deliveries to other EU countries AND if a current VAT ID number and proven commercial activity of the invoice recipient is available, we deliver net without the respective VAT. Please contact us in advance at kontakt@superiore.de. for further information.

    If you deliver to a third country (CH/LI), the respective VAT is not applicable and you buy at net prices. Please note that VAT (CH/LI) and, if applicable, alcohol will be charged on receipt by the local deliverer.

    The shipping costs are automatically shown in your shopping cart after registration or after step 2 of the checkout process, depending on the quantity and country of delivery. A general overview of the shipping costs can be found here. Please also note our discount scale: From a goods value of EUR 200.00 you will receive attractive immediate discounts of up to six percent - find out more here.

    SUPERIORE.DE carries the bevh-Euro label. What's in it for me?

    The bevh-Euro certificate confirms that the shop has been successfully certified by the Bundesverband des Deutschen Versandhandels e.V. (Federal Association of the German Mail Order Trade) and is therefore allowed to carry the seal of approval in the shop. SUPERIORE.DE bears the EHI Certified Online Shop seal of approval. In order to receive this seal, we are regularly checked by EHI Retail Institute GmbH for compliance with the criteria of the EHI Code of Conduct. The certification guarantees in particular:

    • a transparent ordering process
    • complete information about costs, purchase contract, delivery, etc.
    • the protection of your personal data
    • a neutral complaints procedure by the certification body

    The certification criteria are constantly evolving and SUPERIORE.DE must undergo a complete re-certification every year. You can consult the Code of Conduct at this link: http://www.shopinfo.net/haendler/kriterien/index.html

    A note on the law for the protection of minors.

    SUPERIORE.DE only enters into contractual relationships with adult customers. For this reason, by submitting your order, you confirm that you are over 18 years of age. The query of your date of birth during the registration serves the safety and adherence to the law for the protection of minors.

    Detailed information can be found here.

    Why does SUPERIORE.DE support Slow Food? Because it fits our philosophy.

    We support Slow Food because we like how this worldwide association promotes the culture of food and drink. As a cultural technique, as a way of life and taste experience to which responsible agriculture and fishing belong just as much as species-appropriate livestock breeding.

    And if you take a closer look at the SUPERIORE.DE range, you will see that we share a philosophy with Slow Food: Namely, the support of traditional food crafts and the preservation of regional taste diversity. Conscientious indulgence is important to us - that's why we support Slow Food with our membership. Learn more about Slow Food, a global non-profit organization.

    Are you interested in terms from the world of wine? Our glossary provides information.

    The glossary explains terms from our wine descriptions in an understandable form. You can also read here the explanations to the evaluations of the wine critics. There are two ways to access the glossary: Either you use the alphabetical direct access or you click on the linked terms you are interested in. Then you will immediately receive the desired detailed information without leaving the previous selection.

    Shop

    Is every product I find on SUPERIORE.DE immediately available?

    Everything you like about SUPERIORE.DE can be shipped to you immediately - because we have it in stock. If only small quantities of an article are still available, we will mark it with a yellow dot (less than 25 pieces) or we will announce the current number of pieces (the information will be given from a still deliverable quantity of less than 13 pieces).

    I'd like to order a single bottle. Is there a minimum turnover?

    Of course you can also order only one bottle from us and of course you can sort your orders from single bottles as you wish. At SUPERIORE.DE there is no minimum order value and no sorting regulations.

    Can I also send my order by e-mail or fax to SUPERIORE.DE?

    We would like to make your order as easy and convenient as possible. That is why we have optimized our shop for ease of use and a fast and secure ordering process. Unfortunately, we cannot technically process your order by e-mail, fax or telephone.

    Always up to date with the SUPERIORE.DE newsletter. How do I register?

    We are pleased to be able to inform you and do not want to "just" bother you with advertising. And we make it as easy as possible for you: If you register for our newsletter, you will be the first to know about current assortment changes, offers, promotions and strictly limited rarities. And that maximum twice a week. You will receive a text or HTML mail without attachments or downloads.

    Two things are important to us:
    1 The registration takes place here and you do not need a customer account.
    2. unsubscribing is of course just as easy and unproblematic - just click on the unsubscribe link in the newsletter.

    Payment

    Is my data in good hands with SUPERIORE.DE?

    The protection of your data is very important to us. In addition: We deal with wine and not with data. Our data protection practice is in accordance with the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). Your customer data will only and exclusively be used to process the delivery process. Each of your orders and the associated information such as payment data are always transmitted to us using 128-bit encryption (Secure Socket Layer, SSL). Your credit card details will not be stored and will only be used for the transaction in question.

    You can read detailed information on the subject of data protection & security here.

    Four payment methods ? maximum security.

    As a customer you can pay at SUPERIORE.DE conveniently and securely by SEPA direct debit*, credit card, PayPal or prepayment. Important to you: Your data is safe because your order and the associated data such as payment data are always transmitted to us using 128-bit encryption (Secure Socket Layer, SSL).

    When paying via SEPA direct debit*, your account will be debited after the order has been shipped. If you pay your order in advance, you will receive with the order confirmation all necessary information for payment, we send your goods immediately after receipt of money.

    If you pay for your order by credit card, your data will be additionally protected with the current security procedures Mastercard Secure Code (Mastercard), VerifiedbyVisa (Visacard) and SafeKey (American Express). If you pay for your order with PayPal, your PayPal account will be debited upon completion of the order and your goods will be shipped immediately.

    * Credit rating required: In the course of safeguarding our interests, we expressly reserve the right to conduct spot checks on creditworthiness. For this purpose, we forward your data to SCHUFA Holding AG, Kormoranweg 5 in Wiesbaden or the Verband der Vereine Creditreform e.V., Hellersbergstraße 12 in Neuss.

    Problems with card payment? Please make sure that JavaScript is installed.
    To complete payment by credit card, please activate Javascript in your browser.
    Internet Explorer: Click "Tools"-"Internet Options"-"Security"-"Custom Level". Scroll to "Scripting" and enable "Active Scripting".
    Mozilla Firefox: Click on "Tools"-"Settings"-"Content"-"Enable Javascript".
    If you are using Firefox 3.0, please click on "Edit"-"Settings"-"Content"-"Enable Javascript".

     

    Do you have further questions regarding payment at SUPERIORE.DE or do you live in countries that we do not explicitly support in our registration routine?

    Just send a short e-mail to kontakt@superiore.de and we will be happy to inform you.

    Shipping

    How much does shipping cost?

    SUPERIORE.DE wants you to be able to expect delivery quickly and relaxed. Because these are valuable products and glass bottles, we are not only wine experts but also packaging experts: great care and DHL-certified cardboard packaging ensure maximum security and insurance cover.

    The insured dispatch within Germany costs you up to an order value of 119.99 EUR only 5.90 EUR. From a commodity value of 120.00 EUR we deliver free house in Germany with full insurance protection. After login or registration, the respective shipping costs will be shown. So you know already before the purchase whether and in which height forwarding expenses result. The shipping costs are always inclusive of postage checked packaging and insurance.

    All information for shipping abroad can be found here.

    What is the minimum order value for free shipping in Germany?

    From an order value of EUR 120.00 it will be even cheaper for you, because then we deliver within Germany free of shipping costs. And it gets even better: Even from a goods value of EUR 200.00 you receive attractive immediate discounts of a maximum of 5% - find out more here.

    Hello, I like SUPERIORE.DE. Do you also deliver abroad?

    Of course, SUPERIORE.DE also delivers to other European countries. All delivery countries and the associated shipping costs can be found here.

    I would like to collect my order from you? Is that possible?

    Unfortunately, this is not possible because our warehouse and logistics centre does not have a salesroom. We are a pure online mail order company and can unfortunately not offer you a pick-up service for this reason.

    Can I have my goods delivered to a packing station or post office?

    Of course you can also have your goods delivered to a packing station or post office: Simply enter your Packstation data or the data of your desired postal branch in step 2 of the ordering process. Please note that only packages up to a maximum size of 60 × 35 × 35 cm can be accepted by your Packstation. This size corresponds to a box of 6. If you order more than 6 bottles, we recommend direct delivery to your address or to a post office of your choice, so that you can be supplied quickly and easily.

    Please also use the DHL Receiver Service, where you can, for example, specify your preferred day, location and neighbours and receive your personal parcel notification by e-mail or SMS.

    Click here for the registration form.

    Is my order insured?

    Of course our logistics partner DHL insures shipments of goods to Germany and abroad up to max. 500 EURO per parcel. As soon as the goods value of a parcel is higher, we will have the shipment insured higher and bear the surcharge for you.

    We ship climate neutral with GOGREEN. What's the meaning of this?

    Wine is an ancient cultural achievement and above all: a very special natural product. Active protection of the environment is therefore a matter close to our hearts. Every movement of goods is inevitably associated with CO2 emissions. We cannot prevent this - but we can compensate for it. Therefore, with GOGREEN we ensure climate neutrality, a logistics system that compensates all CO2 emissions caused by shipping through tested and certified climate protection projects. We assume the costs for this contribution to effective climate protection.

    Are you interested in the details of the funded environmental projects?
    All information about the initiative can be found at www.dp-dhl-gogreen.de.